Any relationship has a delicate balance which must always be kept…
When a client reports a 'case', and you would like them to receive a solution as soon as possible, you need to make sure your internal process is in synch. The IConduct Bugzilla Connector supports the complete 'case-to-bug' process by creating seamless integration between all relevant systems, because your relationship with your customer leans on the success of this process.
Bringing you closer
The connector automatically monitors all 'cases' and transfers them to Bugzilla should they escalate to 'bug' status. The cycle is closed when a 'bug status report' is sent back from Bugzilla to the client-facing end of the process, allowing Sales, Support or Operations to update the client as to the bug life cycle (resolution, tasks, team leader, etc.) and scheduled release date.
Simpler is always better, even when trying to impress
Integrating Bugzilla with any Sales, Support and Operations business application, doesn’t have to be hard work. The IConduct Bugzilla Connector introduces zero-coding integration through a drag & drop UI. Simply drag entities and fields and create custom processes in just a few clicks.
Caring for their every need
In order for R&D to receive a complete picture from the client, when a bug is delivered to Bugzilla for further development and testing, all related data, including screen-shots and attachments provided by the client, is automatically sent alongside it.
Testimonials
With IConduct we can easily and seamlessly integrate our cloud CRM and on premise ERP. The IConduct solution is of great value to our organization. It helped us automate many time-consuming manual processes
YANIV HUBERMAN
Information System KenshooIConduct gave us the ability to integrate our Salesforce with our ERP and implement cross application process for our sales and service.
ORIT ATLAS
Business Application Manager Kornit DigitalIn an environment with multiple applications including, Oracle Applications, Salesforce, Agile PLM, SharePoint and many more – the IConduct allows us to define all our processes using a single and easy to use web portal.
YANIV NITZAN
Business Application Manager AllOt
FEATURED PROCESSES
Go to SALESFORCE CONNECTOR
for detailed information
FEATURED PROCESSES
Go to MS DYNAMICS CRM CONNECTOR
for detailed information
FEATURED PROCESSES
Go to ZENDESK CONNECTOR
for detailed information