- Applications Integration
- ENGINEERING, PDM/PLC
- Process Integration
When a client reports a 'case', and you would like them to receive a solution as soon as possible, you need to make sure your internal process is in synch. The IConduct Bugzilla Connector supports the complete 'case-to-bug' process by creating seamless integration between all relevant systems, because your relationship with your customer leans on the success of this process.
The connector automatically monitors all 'cases' and transfers them to Bugzilla should they escalate to 'bug' status. The cycle is closed when a 'bug status report' is sent back from Bugzilla to the client-facing end of the process, allowing Sales, Support or Operations to update the client as to the bug life cycle (resolution, tasks, team leader, etc.) and scheduled release date.
Integrating Bugzilla with any Sales, Support and Operations business application, doesn’t have to be hard work. The IConduct Bugzilla Connector introduces zero-coding integration through a drag & drop UI. Simply drag entities and fields and create custom processes in just a few clicks.
In order for R&D to receive a complete picture from the client, when a bug is delivered to Bugzilla for further development and testing, all related data, including screen-shots and attachments provided by the client, is automatically sent alongside it.
With IConduct we can easily and seamlessly integrate our cloud CRM and on premise ERP. The IConduct solution is of great value to our organization. It helped us automate many time-consuming manual processes
IConduct gave us the ability to integrate our Salesforce with our ERP and implement cross application process for our sales and service.
In an environment with multiple applications including, Oracle Applications, Salesforce, Agile PLM, SharePoint and many more – the IConduct allows us to define all our processes using a single and easy to use web portal.