- Applications Integration
- ENGINEERING, PDM/PLC
- Process Integration
When all of your ticketing and customer support data is in the cloud, performing tasks such as synchronizing client and contact databases, or constructing product and price lists to match your ERP or PLM, can be very complex. The IConduct Zendesk Connector solves this challenge by bridging the cloud/on-premise gap and simplifying the connection between your support application and any other business application, while maximizing hybrid efficiency.
IConduct Zendesk Connector integrates any entity and map any attribute. When all the data from the various applications is displayed in a single platform with a unified structure, synchronizing contacts, accounts, employees, users, products and KBs is as simple as drag & drop, allowing you to maximize your customer support capabilities.
Integrating multi-source data into your BI platforms' data warehouse, can be a challenging process. The IConduct connector gives you access to any entity and attributes, as well as the ability to execute SQL-like queries directly on Zendesk, providing insight and a wider perspective of organizational processes.
IConduct Zendesk Connector supports a client-centric process. In order to deliver the client's requests and complaints to the relevant channels in their fullest, the connector transfers all the necessary data, including screen-shots and attachments provided by the client, to all target applications.
With IConduct we can easily and seamlessly integrate our cloud CRM and on premise ERP. The IConduct solution is of great value to our organization. It helped us automate many time-consuming manual processes
IConduct gave us the ability to integrate our Salesforce with our ERP and implement cross application process for our sales and service.
In an environment with multiple applications including, Oracle Applications, Salesforce, Agile PLM, SharePoint and many more – the IConduct allows us to define all our processes using a single and easy to use web portal.