Case to Bug
A seamless business process that flows from Sales, Support or Operations to R&D, can be implemented within hours, and your clients will truly feel like kings.
At IConduct, we master integration with business in mind. With decades of integration experience, we saw the need for simple integration, and created a solution that was business focused and technologically enabled.
Because your client really is King
IConduct Integration Platform supports the complete 'case-to-bug' cycle, initiated by, and delivered back to the client. When a 'case' is reported in your support applications following a client interaction, it is monitored by the platform. If the 'case' escalates to 'bug' status, it is automatically transferred to the RND application. The cycle is closed when a bug status report is sent back from RND to the client-facing Sales, Support or Operations, allowing them to update the client as to the bug life cycle and scheduled release date.
A bug can't stand alone
In order for the development team to receive a complete picture from the client, all bugs delivered to the RND application for further development and testing, are sent with all related data attached, including screen-shots and other documentation provided by the client.
The perfect dance
With vast experience integrating a wide variety of endpoint applications, the IConduct Integration Platform was developed to facilitate fast and simple integration. The platform allows you to integrate RND with client-facing applications, with zero-coding and absolutely no need to 'dive into' their APIs. Simply drag & drop entities and fields to create custom processes in just a few clicks.
Testimonials
With IConduct we can easily and seamlessly integrate our cloud CRM and on premise ERP. The IConduct solution is of great value to our organization. It helped us automate many time-consuming manual processes
YANIV HUBERMAN
Information System KenshooIConduct gave us the ability to integrate our Salesforce with our ERP and implement cross application process for our sales and service.
ORIT ATLAS
Business Application Manager Kornit DigitalIn an environment with multiple applications including, Oracle Applications, Salesforce, Agile PLM, SharePoint and many more – the IConduct allows us to define all our processes using a single and easy to use web portal.
YANIV NITZAN
Business Application Manager AllOt